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Full Record Check this checkbox to mark or unmark the current record AUTHOR Penfold, Paul. TITLE Tourism and hospitality studies : manual on module IV -customer relations and services / by Paul Penfold. IMPRINT [Hong Kong] : Education Bureau, 2009. DESCRIPTION vii, 111 p. : ill. ; 30 cm. SUBJECT Customer relations. DISCIPLINE Tourism and Hospitality Studies. OTHER AUTHOR Hong Kong (China). Education Bureau. OTHER TITLE Manual on module IV -customer relations and services. ISBN 9789888019137. Location Call Number Status STAFF TOU/MAN PEN c.1 Available STAFF TOU/MAN PEN c.2 Available